The contact center
community is facing the pandemic and digital acceleration process head on.
This courageous FIRST
LINE deserves our admiration and practical support, with that in mind - Marketing
Insiders Group is powering through the market crisis challenges by investing
time and passion to celebrate the ambition and professionalism that make things
happen, behind the scenes.
The 12th Romanian
Contact Center Awards edition is finally here!
legacy is to place the spotlight on best practice and expertise in the field of
customer service and contact center management. This rewarding event is
exclusively dedicated to the PEOPLE who support and operate within the Contact
Center industry, from contact center managers to contact center
representatives. The Awards journey is a 360 review of the field, looking at
different levels of management, various industry sectors, national and
international delivery results, and much more. All aiming to empower the
Romanian contact center community to grow bigger and stronger against all odds
CENTER AWARDS | 2021 CATEGORIES
A. CONTACT CENTER
1. Best Contact Center Manager
2. Best Contact Center Team Manager
3. Best Contact Center Advisor
B. BEST INTERNAL CONTACT CENTER
4. Best Internal Contact Center – Large
5. Best Internal Contact Center – Medium
6. Best Internal Contact Center – Small
C. BEST EXTERNAL CONTACT CENTER
7. Best External Contact Center – Large
8. Best External Contact Center – Medium
9. Best External Contact Center – Small
D. SUPPORT CENTER
10. Best Support Center Manager
11. Best Support Center Team Manager
12. Best Support Center Specialist
13. Best Support Center – Large
14. Best Support Center – Medium
15. Best Support Center – Small
16. Best Telesales Department Manager
17. Best Telesales Department Team Manager
18. Best Telesales Consultant
19. Best Telesales Department – Internal
20. Best Telesales Department – External
21. Best Collection Center
22. Best Collection Manager
23. Best Collection Team Manager
24. Best Collection Specialist
G. SOCIAL MEDIA
25. Best Social Media Department
26. Best Social Media Manager
27. Best Social Media Advisor
28. Best Employer Branding for Contact Center
29. Best HR Manager for Contact Center
30. Best HR Specialist for Contact Center
I. TRAINING & DEVELOPMENT
31. Best Training Program for Contact Center
32. Best Development Program for Contact Center
33. Best Training Manager for Contact Center
34. Best Trainer for Contact Center
35. Best Technology Solution Provider
36. Best Use of Technology
37. Best AI/RPA implementation
38. Best Partnership in Contact Center
L. CORPORATE SOCIAL RESPONSIBILITY
39. Best CSR Campaign M. STRATEGY 40. Best Crisis Management & Remote
FEES AND SERVICES | Romanian Contact Center Awards Gala
A. Single Category registration: 425 EUR (plus VAT). B. Multiple Category registration (min. 4 from the same company): 379 EUR (plus VAT) per nominal registration entry. C. Gala participation: 115 EUR (plus VAT).
For more Romanian Contact Center Awards information, sponsoring and partnering
opportunities please contact Flavia Ionita: [email protected] /+ 40 726 346 420 IMPORTANT NOTE! Awards Registration deadline is: July 11th 2021!
general business areas
Telecom | Finance | IT&C |
Healthcare | Utilities | Human Resources | Consultancy | Marketing | Research |
Law | Audit | Retail | FMCG
The COVID-19 crisis has changed the contact center industry
forever - with outsourcing, remote and hybrid work becoming a permanent strategy
for many companies - and customer service demand critically rising in
2021-2022. In a changing world, agent empowerment is a cultural shift that
increases customer satisfaction - a strategic imperative in order to survive
and thrive in the New Normal. Time to look back and see what we learnt from the
pandemic obstacles, and how the unknown pushed us to evolve. Time to
acknowledge true customer service greatness in times of crisis and celebrate
endurance and determination!
Brand awareness and reputation for your company.
Great incentive for you and your customer care team.
access to real-life best practices, tools and insights.
where the local and international contact center industry is heading.
great networking and strategic talks in an unconventional conference setting.
the rewards of face-to-face interaction and recharge at our cocktail gathering.
the customer care industry, and genuinely support your community.