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Modern Customer Experience
description
Think Forward: Exceed Customer Expectations to Accelerate Success
We are all witnessing the clear signals of a newly evolving experience economy.
Organizations delivering superior customer experience are top of the list in winning the race and being rewarded by loyalty and advocacy. We invite you to witness a custom blend between market tendencies, trendsetters and expert views on innovative process management in CX.
We translate the business app revolution into pure evolution for your business. Step in the game!
Oracle Modern Customer Experience is organized by Oracle with the professional support of Marketing Insiders Group.
topics
The business applications revolution we live – now taking advantage of cloud, advanced analytics, artificial intelligence/machine learning, Internet of Things and more - disrupts all business models, processes and decisions. But what are the new global business best practices and what is the real value you should expect for you in Finance, Human Resources, Operations, Procurement, Marketing, Sales, Service, Supply Chain, Manufacturing or IT?general business areas
To answer these simple yet crucial questions, we have designed a dedicated agenda with inspiring thought-leadership keynotes, customer testimonials, apps innovations and journey sessions. You will also be able to directly engage and interact with Oracle experts and partners to get the strategic keys to successfully transform your business. You can check the agenda here.
Download Agenda
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TRACK 2 – Modern Customer Experience (CX)
Think Forward: Exceed Customer Expectations to Accelerate Success -
11:30
Customer Experience at the heart of your innovation strategy. Secret weapon to win the future.
Aga Zarzycka, Customer Experience Business Development & Strategy Leader, Central & East Europe, Oracle -
11:55
Innovation for the experience economy
Magda Ropotan, Innovation & Design Thinking Coach, Design Thinking Society -
12:20
Connecting Technology with Psychology: CX from the Consumer’s Psychology Point of View
Nansi Lungu, PHD University Lector, Cognitive Science Department Titu Maiorescu, University & Behavior Analyst, Bitdefender -
12:40
From an unknown prospect to a loyal customer
Cristina Petcu, Marketing Specialist, Ingenio Software -
13:00
Coffee Break
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13:10
Advancing productivity using Oracle's Customer Experience Solutions
Dimitris Cholevas, Sales Manager, Intrasoft International, East Europe, Malta & Cyprus -
13:30
Deliver the best of your brand
Maria Tomescu, Marketing Solution Consultant, Europe, Middle East & Africa, Oracle -
13:50
Delight your customers with Service Cloud
Costin Ditescu, Customer Experience Principal Sales Consultant, Central & East Europe, Oracle -
14:10
Customer Experience Panel Discussion
Aga Zarzycka, Magda Ropotan, Nansi Lungu, Cristina Petcu, Dimitris Cholevas, Maria Tomescu, Costin Ditescu -
14:30
Lunch