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Agenda
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09:00
Welcome Coffee & Networking
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10:00
Opening speech
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10:10
IVR services impact on the call center performances
Dan Mazilu, Owner, Mediatel Data -
10:45
Quality employees matter to the health of your business
Liliana Dobre, Business Consultant – Senior Trainer, Customer Service Expert -
11:20
Team performance and turnover management - Case studies in Customer Service
Gabriel Prefac, Experienced Customer Service Manager -
12:00
Business Lunch & Networking
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13:00
Digital Communication - challenge or opportunity in Customer Care
Adrian Monoranu, PhD Lecturer, at the Economics and Business Administration Faculty Al. I. Cuza University, Iasi -
13:35
Smart employee engagement practices
Mihaela Andronic, Head of Call Center, UniCredit -
14:10
Millennials – a social environment perspective
Nansi Lungu, PHD University Lector, Cognitive Science Department, Titu Maiorescu University Behavior analyst, Bitdefender -
15:00
Coffee Break & Networking