Copyright © 2021 Expo Media Agency. All rights reserved.

Customer Care Conference & Expo 2021



History

topics

  • Customer centric remote operations
  • AI-powered customer care versus human interaction
  • Employee burnout prevention tactics
  • Hybrid customer care operations – returning to the office after COVID-19
  • 2021-2022 industry forecasts, challenges and opportunities 
  • The power of empathy for customer care during market crisis
  • Agile, omnichannel operations for an everchanging customer service industry
  • Customer expectations pre and post pandemic
  • The importance of AX (Agent Experience) and employer culture programs
  • Crisis business process outsourcing
  • Customer foresight tools and strategies
  • Business continuity solutions for unpredictable market dynamics
  • Organisational mental health

speakers

  • Patrik Ort
  • Ana-Cosmina Popescu
  • Nicoleta Iancu
  • Mihaela Apostoleanu
  • Gabriel Prefac
  • Florin Tudor
  • Cosmin Tudor
  • Bogdan Vizitiu
  • Florina Dobre
  • Nansi Lungu
  • Horia Cucu
  • Traian Rebedea
  • Serban Oarza
  • Delia Iliasa
  • Yolanda Cretescu
  • Jeni Grigorescu

Platinum Partner

Mediatel Data

Partners

Genesys, Intrarom