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Romanian Contact Center Awards

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2018 Romanian Contact Center Awards winners:
  • BEST CONTACT CENTER AGENT - Georgiana Toacsen, Schneider Electric Romania
  • BEST COLLECTION CONTACT CENTER - Kruk Romania
  • BEST CONTACT CENTER (in-house) TEAM MANAGER - Roxana Ceausu – Urgent Cargus
  • BEST MEDIUM (outsourced) CONTACT CENTER  - Optima Solution Services 
  • BEST ONLINE CUSTOMER SERVICE - eMAG
  • BEST CALL CENTER AGENT - Florina Radu, Sykes
  • BEST SUPPORT CENTER REPRESENTATIVE - Adelina Toma, Urgent Cargus
  • BEST CALL CENTER (in-house) TEAM MANAGER - Ioana Mihaila, ING Bank Romania
  • BEST CALL CENTER MANAGER - Bogdan Barbieru, E-value International
  • BEST MEDIUM SUPPORT CENTER - Claim Expert G.I.E Vienna Insurance
  • BEST COLLECTION AGENT - George Stan, Raiffeisen Bank
  • BEST LARGE CALL CENTER - E-value International
  • BEST CALL CENTER (outsourced) TEAM MANAGER - Alexandru Velicu, Competence Call Center
  • BEST LARGE (outsourced) CONTACT CENTER - Sykes - Samsung 
  • BEST CONTACT CENTER TEAM MANAGER - Rodica Istrate, Schneider Electric Romania 
  • BEST PARTNERSHIP - Mediatel Data – UniCredit Bank
  • BEST TRAINING PROGRAM - Georgios Dampanis, Schneider Electric Romania
  • BEST LARGE (in-house) CONTACT CENTER - ING Bank Romania
  • BEST MEDIUM (in-house) CONTACT CENTER - Urgent Cargus 
  • BEST TELESALES DEPARTMENT - UniCredit Bank
  • BEST CUSTOMER EXPERIENCE REPRESENTATIVE - Neli Vasileva, Schneider Electric Romania
  • BEST CONTACT CENTER MANAGER - Ramona Buzoiu, Raiffeisen Bank
  • BEST SUPPORT CENTER - Coca-Cola HBC Romania
  • BEST TELESALES AGENT - Vladimir Coman, E-value International
  • BEST SUPPORT CENTER REPRESENTATIVE - Mediatel Data 
  • BEST SUPPORT CENTER TEAM MANAGERCornelia Dumbraveanu, Urgent Cargus
  • BEST USE OF TECHNOLOGY Intrarom
  • BEST SUPPORT CENTER PROJECT MANAGER - Dan Dumitrescu, Urgent Cargus
  • BEST TECHNOLOGY PROVIDERMediatel Data
  • BEST SMALL CALL CENTER - DHL Express International