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Romanian Contact Center Awards


  • Best Small Call Center - DHL International Romania
  • Best Medium Call Center - Conectys Serv Telecom
  • Best Large Call Center - Teleperformance Romania
  • Best Call Center Agent - Lavinia Bobeica, WNS Global Services
  • Best Call Center Team Manager - Valentina Ionescu, Provident Financial Romania
  • Best Call Center Manager - Madalina Matei, Teleperformance Romania
  • Best Call Center Trainer - Stefan Adrian Moisa, Raiffeisen Bank
  • Best Telesales Department - Coca-Cola Hbc Romania
  • Best Telesales Agent - Alexandra Badea, Raiffeisen Bank
  • Best Large Support Center - RCS & RDS
  • Best Large Support Center (BPO) - Valoris Center
  • Best Medium Support Center (BPO) - Euroanswer
  • Best Medium Support Center - NN Asigurari de viata
  • Best Medium Support Center (Shared Services) - Schneider Electric
  • Best Small Support Center - Groupama Asigurari
  • Best Support Center Representative - Tadej Zupan, Schneider Electric Romania
  • Customer Experience Involvement Special Award - Ilona Ica, RCS & RDS
  • Best Large Contact Center - Samsung Electronics Romania & Sykes Enterprises Eastern Europe
  • Best Medium Contact Center (BPO) - Optima Solutions Services
  • Best Medium Contact Center - Urgent Cargus
  • Best Use of Technology - Otp Bank Romania
  • Best Collection Agent - Claudia Maria Stoica, Raiffeisen Bank
  • Best Collection Manager - Cristina Oprisor, Raiffeisen Bank
  • Best Training Program - WNS Global Services Romania
  • Best Technology Solution Provider for debt collection software and CRM - Advantage Software Factory
  • People and Quality Management Special Award - Steluta Mares, Competence Call Center
  • Best Collection Team Manager - Roxana Pascan, Provident Financial Romania
  • Best Support Center Team Manager - Carmen Preda, Schneider Electric Romania
  • Best Technology Solution Provider for banking sector - Intrarom & Genesys
  • Best Partnership - Mediatel Data  & Orange Romania
  • Business Acumen in Contact Center Industry Special Award - Iulian Bacain, Conectys Serv Telecom
  • Best Contact Center Agent - Marcu Paul Zaghernei, Sykes Enterprises Eastern Europe
  • Best Retention Agent - Cristina Iliescu, Raiffeisen Bank
  • Best Technology Solution Provider for computer telephony integration field - Mediatel Data
  • Best Contact Center Team Manager - Andreea Vladeanu, Raiffeisen Bank

Strategic Partner

Human Invest

Supporting Partner

Wir Kunde

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