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Romanian Contact Center Awards

Romanian Contact Center Awards

description

The first Romanian Contact Center Awards, organized by Marketing Insiders Group, puts in the spotlight the best of the best in the field, from contact center managers to contact center representatives. Taking back more than a decade of training and experience, the Romanian contact center industry serves a large number of customers from different fields, both from Romania and around the world.

Nominal entry fee of 375 EUR + TVA for each registration.
If a company wants to register to at least 4 categories, then the nominal entry fee for each registration will be 335 EUR + VTA.

[email protected] EUR


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2018 Romanian Contact Center Awards winners:
  • BEST CONTACT CENTER AGENT - Georgiana Toacsen, Schneider Electric Romania
  • BEST COLLECTION CONTACT CENTER - Kruk Romania
  • BEST CONTACT CENTER (in-house) TEAM MANAGER - Roxana Ceausu – Urgent Cargus
  • BEST MEDIUM (outsourced) CONTACT CENTER  - Optima Solution Services 
  • BEST ONLINE CUSTOMER SERVICE - eMAG
  • BEST CALL CENTER AGENT - Florina Radu, Sykes
  • BEST SUPPORT CENTER REPRESENTATIVE - Adelina Toma, Urgent Cargus
  • BEST CALL CENTER (in-house) TEAM MANAGER - Ioana Mihaila, ING Bank Romania
  • BEST CALL CENTER MANAGER - Bogdan Barbieru, E-value International
  • BEST MEDIUM SUPPORT CENTER - Claim Expert G.I.E Vienna Insurance
  • BEST COLLECTION AGENT - George Stan, Raiffeisen Bank
  • BEST LARGE CALL CENTER - E-value International
  • BEST CALL CENTER (outsourced) TEAM MANAGER - Alexandru Velicu, Competence Call Center
  • BEST LARGE (outsourced) CONTACT CENTER - Sykes - Samsung 
  • BEST CONTACT CENTER TEAM MANAGER - Rodica Istrate, Schneider Electric Romania 
  • BEST PARTNERSHIP - Mediatel Data – UniCredit Bank
  • BEST TRAINING PROGRAM - Georgios Dampanis, Schneider Electric Romania
  • BEST LARGE (in-house) CONTACT CENTER - ING Bank Romania
  • BEST MEDIUM (in-house) CONTACT CENTER - Urgent Cargus 
  • BEST TELESALES DEPARTMENT - UniCredit Bank
  • BEST CUSTOMER EXPERIENCE REPRESENTATIVE - Neli Vasileva, Schneider Electric Romania
  • BEST CONTACT CENTER MANAGER - Ramona Buzoiu, Raiffeisen Bank
  • BEST SUPPORT CENTER - Coca-Cola HBC Romania
  • BEST TELESALES AGENT - Vladimir Coman, E-value International
  • BEST SUPPORT CENTER REPRESENTATIVE - Mediatel Data 
  • BEST SUPPORT CENTER TEAM MANAGERCornelia Dumbraveanu, Urgent Cargus
  • BEST USE OF TECHNOLOGY Intrarom
  • BEST SUPPORT CENTER PROJECT MANAGER - Dan Dumitrescu, Urgent Cargus
  • BEST TECHNOLOGY PROVIDERMediatel Data
  • BEST SMALL CALL CENTER - DHL Express International

Agenda

Coming soon

Event registration

Why to attend

  • Brand awareness & reputation for your company
  • Great incentive for you & your team
  • Outstanding people engagement
  • Competitive drive & inspiration