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Romanian Contact Center Awards

Romanian Contact Center Awards

description

The first Romanian Contact Center Awards, organized by Marketing Insiders Group, puts in the spot light the best of the best in the field, from contact center managers to contact center representatives. Taking back more than a decade of training and experience, the Romanian contact center industry serves a large number of customers from different fields, both from Romania and around the world.
The 2016 edition is closed, below you will find this year's winners.

topics

  • Best Small Call Center - DHL International Romania
  • Best Medium Call Center - Conectys Serv Telecom
  • Best Large Call Center - Teleperformance Romania
  • Best Call Center Agent - Lavinia Bobeica, WNS Global Services
  • Best Call Center Team Manager - Valentina Ionescu, Provident Financial Romania
  • Best Call Center Manager - Madalina Matei, Teleperformance Romania
  • Best Call Center Trainer - Stefan Adrian Moisa, Raiffeisen Bank
  • Best Telesales Department - Coca-Cola Hbc Romania
  • Best Telesales Agent - Alexandra Badea, Raiffeisen Bank
  • Best Large Support Center - RCS & RDS
  • Best Large Support Center (BPO) - Valoris Center
  • Best Medium Support Center (BPO) - Euroanswer
  • Best Medium Support Center - NN Asigurari de viata
  • Best Medium Support Center (Shared Services) - Schneider Electric
  • Best Small Support Center - Groupama Asigurari
  • Best Support Center Representative - Tadej Zupan, Schneider Electric Romania
  • Customer Experience Involvement Special Award - Ilona Ica, RCS & RDS
  • Best Large Contact Center - Samsung Electronics Romania & Sykes Enterprises Eastern Europe
  • Best Medium Contact Center (BPO) - Optima Solutions Services
  • Best Medium Contact Center - Urgent Cargus
  • Best Use of Technology - Otp Bank Romania
  • Best Collection Agent - Claudia Maria Stoica, Raiffeisen Bank
  • Best Collection Manager - Cristina Oprisor, Raiffeisen Bank
  • Best Training Program - WNS Global Services Romania
  • Best Technology Solution Provider for debt collection software and CRM - Advantage Software Factory
  • People and Quality Management Special Award - Steluta Mares, Competence Call Center
  • Best Collection Team Manager - Roxana Pascan, Provident Financial Romania
  • Best Support Center Team Manager - Carmen Preda, Schneider Electric Romania
  • Best Technology Solution Provider for banking sector - Intrarom & Genesys
  • Best Partnership - Mediatel Data  & Orange Romania
  • Business Acumen in Contact Center Industry Special Award - Iulian Bacain, Conectys Serv Telecom
  • Best Contact Center Agent - Marcu Paul Zaghernei, Sykes Enterprises Eastern Europe
  • Best Retention Agent - Cristina Iliescu, Raiffeisen Bank
  • Best Technology Solution Provider for computer telephony integration field - Mediatel Data
  • Best Contact Center Team Manager - Andreea Vladeanu, Raiffeisen Bank

general business areas

THE REGISTRATION PROCESS:  the 2016 edition is closed!

We will announce the 2017 dates shortly. Contact us at [email protected]/* <![CDATA[ */!function(t,e,r,n,c,a,p){try{t=document.currentScript||function(){for(t=document.getElementsByTagName('script'),e=t.length;e--;)if(t[e].getAttribute('data-cfhash'))return t[e]}();if(t&&(c=t.previousSibling)){p=t[removed];if(a=c.getAttribute('data-cfemail')){for(e='',r='0x'+a.substr(0,2)|0,n=2;a.length-n;n+=2)e+='%'+('0'+('0x'+a.substr(n,2)^r).toString(16)).slice(-2);p.replaceChild(document.createTextNode(decodeURIComponent(e)),c)}p.removeChild(t)}}catch(u){}}()/* ]]> */ for more details.
The competition is open to any contact center from Romania, in-house or outsourced, and for each section can register more representatives of the same organization.

Agenda

  • 09:00

    Welcome Coffee & Networking

  • 10:15

    Managing multicultural teams and embracing diversity

    Carmen Preda, Customer Care Center Mutualized Team Leader, Schneider Electric Romania
  • 10:45

    Millennials – a social environment perspective

    Nansi Lungu, Lector Univ. dr., Cognitive Sciences Department, Universitatea Titu Maiorescu and Behavior Analyst, Bitdefender
  • 11:30

    Championing customer service

    Alina Zaharia, Head of CSC & Ioana Barbu, Customer Service Coordinator, Provident Financial Romania
  • 12:15

    Business Lunch & Networking

  • 13:45

    ROMANIAN CONTACT CENTER AWARDS – 8TH EDITION

    Moderator: Irina Pacurariu
Event registration

Why to attend

  • Brand awareness & reputation for your company
  • Great incentive for you & your team
  • Outstanding people engagement
  • Competitive drive & inspiration