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Customer Care HUB - Cluj Napoca

Customer Care HUB - Cluj Napoca

speakers

  • Jose Mir
  • Diego Mateos
  • Nansi Lungu
  • Alexandru Ursu
  • Oana Man - Kesselheim
  • Michal Góra
  • Dan Mazilu
  • Dragos Gruita
  • Daniel Mesa
  • Liliana Dobre

Agenda

  • 9:00

    Welcome Coffee & Networking

  • 10:00

    Opening speech

  • 10:10

    inConcert Omnichannel: Improve your productivity and satisfaction Successful story at Cosmos Call Center

    Jose Mir, Country Manager, InConcert, Daniel Mesa, Presales Manager, inConcert and Diego Mateos, CEO, Cosmos Call Center
  • 10:45

    From advanced IT solutions to customer and employee's satisfaction

    Michal Gora, Member of the Board, Alfavox
  • 11:15

    Quality employees matter to the health of your business

    Liliana Dobre, Business Consultant – Senior Trainer, Customer Service Expert
  • 11:45

    Supporting Business Growth through Customer Services

    Dragos Gruita, Customer Service & CDE, Business Manager, Coca-Cola HBC Romania
  • 12:15

    Business Lunch & Networking

  • 13:15

    How to make your customers love you

    Alexandru Ursu, Senior Account Executive - EMEA, Salesforce
  • 13:45

    IVR services impact on the call center performances

    Dan Mazilu, Owner, Mediatel Data
  • 14:15

    Millennials – a social environment perspective

    Nansi Lungu, PHD University Lector, Cognitive Science Department, Titu Maiorescu University Behavior analyst, Bitdefender
  • 15:00

    Coffee Break & Networking

Platinum Partner

inConcert

Silver Partner

Alfavox, Mediatel Data

Airline Partner

Lufthansa

media partners

AdHugger, Clujul de buzunar, 9AM, Jurnalul de Afaceri, ClujBusiness