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Agenda
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09:00
Welcome Coffee & Networking
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10:15
Managing multicultural teams and embracing diversity
Carmen Preda, Customer Care Center Mutualized Team Leader, Schneider Electric Romania -
10:45
Millennials – a social environment perspective
Nansi Lungu, Lector Univ. dr., Cognitive Sciences Department, Universitatea Titu Maiorescu and Behavior Analyst, Bitdefender -
11:30
Championing customer service
Alina Zaharia, Head of CSC & Ioana Barbu, Customer Service Coordinator, Provident Financial Romania -
12:15
Business Lunch & Networking
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13:45
ROMANIAN CONTACT CENTER AWARDS – 8TH EDITION
Moderator: Irina Pacurariu