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Agenda
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9:30
WELCOME
Time to register for business success | Refreshments & Networking -
10.00
OPENING SPEECH
Catalin Victor Arjoca | Minister-Counsellor, Embassy of Romania to Austria -
10.15
RESTORING TRUST THROUGH SMARTER CUSTOMER INTERACTIONS
Richard Kenny | EMEA Marketing Manager, Plantronics -
10.45
STRATEGIC MAPPING HOW CHOOSING THE RIGHT BPO LOCATION IN EUROPE
Vincent Vanden Bossche | General Manager, Call Communications.eu -
11.30
HUMAN RESOURCE MANAGEMENT FUNCTIONS IN THE BALKANS
Zenaida Antonica | HR Director, Euroanswer -
12.00
MEET
Stay connected in our inspiration break | Refreshments & Networking Break -
12.30
RIDING THE SMART SOURCING WAVE – HOW TO FIND THE RIGHT PROCESS-INNOVATION BALANCE
Zeljko Rosic | COO, Trizma Milos Miljkovic | Senior Integration Manager, Trizma -
13.00
WHY SOCIAL CUSTOMER CARE IS THE FUTURE
Joseph Rice | Director, Channel & Business Development, Conversocial -
13.30
ENERGIZE
Get ready for more insights | Business Lunch -
14.30
ROLE OF ORGANIZATIONAL CULTURE IN LEVERAGING BPO PARTNERSHIPS
Robert Murray | Chairman, GrowthPoint Group -
15.00
THE REMOTE ERA: MANAGING A WORKFORCE WE CANNOT SEE
Heather White | CEO, 2020 Communications Inc & Colin Bykowski | Business Development Director, The Leader Within -
15.30
EUROPEAN BPO PANEL DISCUSSION
Marian Raianu | Global Business Development, Euroanswer & Vincent Vanden Bossche | General Manager, Call Communications.eu -
16:30
PLAN
Exchange know-how & ideas | Refreshments & Business Networking