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Agenda
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09:00
Welcome Coffee & Networking
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10:00
The Process Management Cycle – from concept to best practices
Roxana Serban, Partner Manager, supplier for a Swiss Company -
10:45
Operational Excellence Practical Guidelines and Tendencies
Alper Alten, Customer Services Quality Management & Planning Senior Manager, Vodafone Turkey -
11.30
Channeling organizational efforts towards the next best thing in customer care
Oana Mandicescu, Customer Service Director, DHL Express Romania -
12:15
Bridging the Gap – Context is Everything
Beia & Aspect Presentation -
12:45
Business Lunch & Networking
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14:00
ROMANIAN CONTACT CENTER AWARDS – 7TH EDITION
Moderator: Irina Pacurariu