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9:00
Welcome Coffee & Networking
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10:00
Opening Speech
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10:15
The importance of prediction in customer experience management
Ionel Dinu – Operations Manager, Transiris Corporation
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10:45
Restoring trust with our customers
Richard Kenny – EMEA Marketing Manager, Plantronics
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11:30
The Intelligent Strategy
Mihai Dragnea – Global Retention Manager, Bitdefender
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12:00
Business Lunch & Networking
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13:00
Omni-channel Customer Experience
Raluca Radu – Contact Center Coordinator, Samsung Electronics
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13:30
The future of Customer Experience
Dan Alecu – Manager, Technical Contact Centers, Customer Care Division, Telekom Romania
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14:00
How to Change the Customer’s Perception and Behaviour
Ionela Chele – Director, HR&Support; Functions, Depanero
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14:30
The importance of prediction in Customer Experience Management
Bogdan Dragotoiu – Sales & Marketing Manager, TNT Romania
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15:00
Coffee Break & Networking