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Customer Experience Forum

Customer Experience Forum

speakers

  • Ionela Chele
  • Mihai Dragnea
  • Bogdan Dragotoiu
  • Dan Alecu
  • Richard Kenny
  • Raluca Radu
  • Ionel Dinu

Agenda

  • 9:00

    Welcome Coffee & Networking

  • 10:00

    Opening Speech

  • 10:15

    The importance of prediction in customer experience management

    Ionel Dinu – Operations Manager, Transiris Corporation
  • 10:45

    Restoring trust with our customers

    Richard Kenny – EMEA Marketing Manager, Plantronics
  • 11:30

    The Intelligent Strategy

    Mihai Dragnea – Global Retention Manager, Bitdefender
  • 12:00

    Business Lunch & Networking

  • 13:00

    Omni-channel Customer Experience

    Raluca Radu – Contact Center Coordinator, Samsung Electronics
  • 13:30

    The future of Customer Experience

    Dan Alecu – Manager, Technical Contact Centers, Customer Care Division, Telekom Romania
  • 14:00

    How to Change the Customer’s Perception and Behaviour

    Ionela Chele – Director, HR&Support; Functions, Depanero
  • 14:30

    The importance of prediction in Customer Experience Management

    Bogdan Dragotoiu – Sales & Marketing Manager, TNT Romania
  • 15:00

    Coffee Break & Networking

media partners

Marketing Portal, DoingBusiness.ro , AdHugger, Romania Libera , Gadgetrends, Efin, mediaTrust , Business Live, Sensiblu