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Agenda
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9.00
Welcome Coffee & Networking
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10.00
Opening speeches from our partners
Platinum Partner – Elena Sumanaru, National Sales Manager, DHL Express Romania; Gold Partner – Gian Sharp, CEO, Cargus -
10.20
Case Study
Dan Mazilu, Managing Partner, Mediatel Data -
10.50
How to deliver a strategy that puts a smile on the customer’s face
Anda Bucsan, Customer Service Director, Cargus -
11.20
Balanced Score Card – Be Successful and Competitive
Marcela Stoica, Senior Management Skills Developer, Customer Service School -
11.50
The Customer Relationship Revolution. What's Next?
George Suciu, IT&C Solutions Manager, BEIA Consult International Andras Gortvai, Channel Sales Manager for EE and Austria, Aspect Software -
12.20
Business Lunch & Networking
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13.30
How to improve customer care through mobile and web apps (LIVE DEMO)
Apostolos Kemos, Sales Director for South East Europe & Israel, Genesys -
14.00
Customer Experience + Numbers = BFF?
Andrei Calin, Customer Experience Manager, ING Bank Romania -
14.30
Change up a gear to get more out of your Quality Team
Liam Anderson, Quality Management Consultant, Zoom International