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Agenda
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09:30
Welcome: Time to interACT
Welcome Coffee & Networking -
10:00
Opening speech
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10:10
Narrowing the Gap with our customers
David Engel - CEO, One Smart Star -
10:40
Let us impress our clients! Automatic dialing of abandoned calls
Anda Bucsan - Customer Service Director, Cargus International -
11:20
Strategic partnership for success
Derek Sansome - Senior Director, Strategic Client Management EMEA, SYKES -
12:00
Business Lunch & Networking
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13:00
Our success story: ”Ordinary people doing EXTRAordinary things!”
Alina Tamba - Contact Center Manager, Xerox -
13:30
10 reasons for training failure
Marcela Stoica - Senior Management Skills Developer, Customer Service School -
14:00
Coffee Break & Networking
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14:30
ROMANIAN CONTACT CENTER AWARDS 2013
Contact Center Awards Presenter: Teodora Migdalovici, Cannes Lions Ambassador for Romania