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Agenda
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09:30
WELCOME: LET’S MEET
Registration, coffee and networking -
10:00
Opening speech
Ladies and gentlemen, start your engines! -
10:10
Mediatel Call Center and Contact Center
Dan Mazilu - General Manager, Mediatel Data -
10:40
Improving corporate efficiency and compliance with Document Management
Dario Orbecchi - Operations Manager, Document Management Services, Comdata -
11:20
Tailored customer interaction solutions
Apostolos Kemos - Sales Director for South Est Europe & Israel, Genesys -
12:00
Business lunch & Networking
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13:00
IndividuThanking & Recognizing - key drivers to excellent performance
Edmona Popescu - CEO, Teleperformance Romania -
13:40
The contact/support center industry – career options
Amalia Sterescu - Outsourcing Consultant -
14:20
Taboos in Customer Care
Teodora Migdalovici - Cannes Lions Ambassador for Romania -
15:00
Coffee Break & Networking
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15:30
Panel discussion