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topics

  • Nearshoring vs. Reshoring vs. Offshoring
  • Current European Regulations and Standards - EN 15838
  • Enterprise Workforce Optimization Solutions
  • Global Business Services versus Shared Service Center (SSC)
  • Emerging markets: statistics & tendencies  in ERP solutions
  • Global Process Standardization: Change Management
  • The digital workplace & domestic outsourcing
  • Customer contact optimization through social media
  • Contract Negotiation Strategies & Relationship Management
  • Business Finance Optimization
  • Branding & CSR in a BPO structure
  • Strategic Business Partnering: Best Practices