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European BPO Forum

European BPO Forum

description

Our aim is to build an European strategic bridge, one accessible contact point for all the European BPO players, right in the heart of Europe. 
European BPO Forum brings together both BPO providers and beneficiaries, focusing on specific needs and customized solutions
Strategic goals: Engaging partnerships, Acknowledging operational excellence, Creating a BPO knowledge exchange center, Maximizing multicultural perspectives & attributes.

topics

  • Nearshoring vs. Reshoring vs. Offshoring
  • Current European Regulations and Standards - EN 15838
  • Enterprise Workforce Optimization Solutions
  • Global Business Services versus Shared Service Center (SSC)
  • Emerging markets: statistics & tendencies  in ERP solutions
  • Global Process Standardization: Change Management
  • The digital workplace & domestic outsourcing
  • Customer contact optimization through social media
  • Contract Negotiation Strategies & Relationship Management
  • Business Finance Optimization
  • Branding & CSR in a BPO structure
  • Strategic Business Partnering: Best Practices

general business areas

  • Operations
  • Outsourcing
  • Human Resources
  • Finance
  • Procurement
  • Business Processes
  • Sales
  • Customer Support
  • Marketing

speakers

  • Andreas Fleschurz

Agenda

Coming soon

Event registration

Why to attend

  • Discover new ways to improve your business strategy.
  • Gain competitive knowledge.
  • Apply best practices to optimize your business processes.
  • Interact with experts in the field, who will share their experience.
  • Contribute to the evolution of the European business community.
  • Business trendsetter “status quo”.
  • Awareness boost and international visibility through our PR & media campaigns.
  • Target the right customers for your business.
  • Find new ways to translate customer insight into profitable strategies.
  • New sales leads & partnerships.

Logistic Partner

DHL

Start Sponsors

Comarch, AlfaVox

media partners

Contact Management Magazine, Call Center Profi, CEO World Magazine , Call Center Verband, Outsourcing Journal, Outsourcing Portal International, Call Center Forum Poland , Outsourcing & More