Our aim is to build an European strategic bridge, one accessible contact point for all the European BPO players, right in the heart of Europe. European BPO Forum brings together both BPO providers and beneficiaries, focusing on specific needs and customized solutions Strategic goals: Engaging partnerships, Acknowledging operational excellence, Creating a BPO knowledge exchange center, Maximizing multicultural perspectives & attributes.
Event date still to be decided for 2019.
Nearshoring vs. Reshoring vs. Offshoring
Current European Regulations and Standards - EN 15838
Enterprise Workforce Optimization Solutions
Global Business Services versus Shared Service Center (SSC)
Emerging markets: statistics & tendencies in ERP solutions
Global Process Standardization: Change Management
The digital workplace & domestic outsourcing
Customer contact optimization through social media