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Customer Experience Forum
- Innovative ways and practices to differentiate your brand, overcome the challenges and engage your people.
- Develop a holistic strategy, by aligning your products, processes and people. Inspire and empower your employees to transfer it to your customers.
- The evolution of Contact Center to Experience Center.
- Digital Transformation – how does it looks like from Customer Experience’s perspective?
- Useful tools and practical roadmaps to implement and measure the experience, explore the do’s and don’ts, and foresee the pitfalls.
- Data insights- a bridge to connect with your targeted audience on a personal level.
- Loyalty programs’ evolution in retail.
- Retail for millennials.