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- Innovative ways and practices to differentiate your brand, overcome the challenges and engage your people. 
- Develop a holistic strategy, by aligning your products, processes and people. Inspire and empower your employees to transfer it to your customers. 
- The evolution of Contact Center to Experience Center. 
- Digital Transformation – how does it looks like from Customer Experience’s perspective? 
- Useful tools and practical roadmaps to implement and measure the experience, explore the do’s and don’ts, and foresee the pitfalls.
- Data insights- a bridge to connect with your targeted audience on a personal level. 
- Loyalty programs’ evolution in retail. 
- Retail for millennials.