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Customer Care HUB - Timisoara

Customer Care HUB - Timisoara

description

Customer Care HUB is launched in 2017 on a solid, strong and long lasting structure of business events, declined from our international Customer Care Conference & Expo, the most important East European event that addresses the customer care industry.

This concept enables you to achieve relevant high-quality results, providing access to best practices, shared experience and professional networking during the conference day and dedicated courses, for various professional levels, during the training day.

topics

  • The impact of Social Media on Recruitment Strategy and Process; 
  •  Recruiting insights; 
  •  Innovative recruiting within a conservative corporate environment; methodology, technology, process; 
  •  Corporate culture; 
  • Training as a key employee retention tool; 
  •  Performance Management; 
  •  Motivation; 
  •  Multiculturalism; 
  • Dealing with difficult clients.

general business areas

  • telecommunications
  • customer care & call center management
  • computing and software
  • banking and financial services
  • insurance
  • consulting
  • manufacturing
  • retail
  • auto
  • pharmaceutics
  • airline companies
  • IT/IS Management & Support Staff 
  • Sales & Marketing Managers 
  • Public institutions

Agenda

Coming soon

Event registration

Why to attend

  • It is the right time for every company to think harder about employee satisfaction and do more about it with the proper technology;
  • Only 61% of worldwide workers said they feel engaged at their jobs. Time to improve the number;
  • Discuss current and future methods of increasing employees’ performance and retention rate;
  • Gain effective tools to tailor your business communication for maximum results.;
  • Find how to overcome the biggest challenges in recruitment in 2016 market;
  • Discover the ways to balance innovative recruiting within a conservative corporate environment;
  • Access the latest information of how to use social media to ensure a successful recruitment;;
  • Learn how to grow your business through training and development programs for the employees;
  • Share relevant methods to introduce customer centric approach within HR strategies ;
  • Meet and PARTNER THE MOST IMPORTANT PLAYERS on the European customer care market.