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Customer Care HUB - Cluj Napoca

Customer Care HUB - Cluj Napoca

description

Customer Care HUB is launched in 2017 on a solid, strong and long lasting structure of business events, declined from our international Customer Care Conference & Expo, the most important East European event that addresses the customer care industry.

This concept enables you to achieve relevant high quality results, providing access to best practices, shared experience and professional networking during the conference day and dedicated courses, for various professional levels, during the training day.

topics

  • The impact of Social Media on Recruitment Strategy and Process; 
  •  Recruiting insights; 
  •  Innovative recruiting within a conservative corporate environment; methodology, technology, process; 
  •  Corporate culture; 
  •  Training as a key employee retention tool; 
  •  Performance Management; 
  •  Motivation; 
  •  Multiculturalism; 
  • Dealing with difficult clients.

general business areas

  • telecommunications
  • customer care & call center management
  • computing and software
  • banking and financial services
  • insurance
  • consulting
  • manufacturing
  • retail
  • auto
  • pharmaceutics
  • airline companies
  • IT/IS Management & Support Staff 
  • Sales & Marketing Managers 
  • Public institutions

Agenda

Coming soon

Event registration

Why to attend

  • It is the right time for every company to think harder about employee satisfaction and do more about it with the proper technology;
  • Only 61% of worldwide workers said they feel engaged at their jobs. Time to improve the number;
  • Discuss current and future methods of increasing employees’ performance and retention rate;
  • Gain effective tools to tailor your business communication for maximum results.;
  • Find how to overcome the biggest challenges in recruitment in 2016 market;
  • Discover the ways to balance innovative recruiting within a conservative corporate environment;
  • Access the latest information of how to use social media to ensure a successful recruitment;;
  • Learn how to grow your business through training and development programs for the employees;
  • Share relevant methods to introduce customer centric approach within HR strategies ;
  • Meet and PARTNER THE MOST IMPORTANT PLAYERS on the European customer care market.