Customer Care HUB is launched in 2017 on a solid, strong and long lasting structure of business events, declined from our international Customer Care Conference & Expo, the most important East European event that addresses the customer care industry.
This concept enables you to achieve relevant high-quality results, providing access to best practices, shared experience and professional networking during the conference day. Tickets on SALE at 69 EUR until September 1st.
The impact of Social Media on recruitment strategy and process;
Using benchmarking to monitor and drive change;
Taking customer feedback to the next level;
Training as a key employee retention tool. Creating employee engagement & empowerment;
Invest in AI - Ensure the future of the company;
Evolution from human to bot;
Best practices in implementing AI for customer care;