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topics

  • Training as a key employee retention tool. Creating employee engagement & empowerment;
  • Taking customer feedback to the next level;  
  • Multiculturalism; 
  • Using benchmarking to monitor and drive change; 
  • The impact of Social Media on recruitment strategy and process;   
  • Pros and cons of AI.
  • Where AI and neuroscience meet; 
  • How AI is shaping the customer care industry;  
  • Best practices in implementing AI for customer care;  
  • Evolution from human to bot;   
  • Invest in AI - Ensure the future of the company;