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- Training as a key employee retention tool. Creating employee engagement & empowerment;
- Taking customer feedback to the next level;
- Using benchmarking to monitor and drive change;
- The impact of Social Media on recruitment strategy and process;
- Pros and cons of AI.
- Where AI and neuroscience meet;
- How AI is shaping the customer care industry;
- Best practices in implementing AI for customer care;
- Evolution from human to bot;
- Invest in AI - Ensure the future of the company;