2nd edition of Customer Care HUB Iasi celebrates the growing community of Customer Service professionals in the North-Eastern part of Romania, encouraging continuous service professionalization and know-how exchange.
We welcome you to take part in this journey as we gather to discuss the 2018 trends with a focus on HR, recruitment, social media and customer feed-back.
The main event theme discloses the growing integration and calibration of Artificial Intelligence for Customer Service, as the main industry highlight.
Invest in AI - Ensure the future of the company;
Evolution from human to bot;
Best practices in implementing AI for customer care;
How AI is shaping the customer care industry;
Where AI and neuroscience meet;
Pros and cons of AI.
The impact of Social Media on recruitment strategy and process;
Using benchmarking to monitor and drive change;
Taking customer feedback to the next level;
Training as a key employee retention tool. Creating employee engagement & empowerment;