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Customer Care Conference Iasi

Customer Care Conference Iasi

description

2nd edition of Customer Care HUB Iasi celebrates the growing community of Customer Service professionals in the North-Eastern part of Romania, encouraging continuous service professionalization and know-how exchange.
We welcome you to take part in this journey as we gather to discuss the 2018 trends with a focus on HR, recruitment, social media and customer feed-back.
The main event theme discloses the growing integration and calibration of Artificial Intelligence for Customer Service, as the main industry highlight.

topics

  • Invest in AI - Ensure the future of the company;  
  • Evolution from human to bot;   
  • Best practices in implementing AI for customer care;  
  • How AI is shaping the customer care industry;  
  • Where AI and neuroscience meet; 
  • Pros and cons of AI.
  • The impact of Social Media on recruitment strategy and process;   
  • Using benchmarking to monitor and drive change; 
  • Multiculturalism; 
  • Taking customer feedback to the next level;  
  • Training as a key employee retention tool. Creating employee engagement & empowerment;

general business areas

  • telecommunications
  • customer care & call center management
  • computing and software
  • banking and financial services
  • insurance
  • consulting
  • manufacturing
  • retail
  • auto
  • pharmaceutics
  • airline companies
  • IT/IS Management & Support Staff 
  • Sales & Marketing Managers 
  • Public institutions

speakers

  • Dan Mazilu
  • Oana Radu
  • Nansi Lungu
  • Vlad Iliescu
  • Aga Zarzycka

Agenda

Coming soon

Event registration

Why to attend

  • Gartner predicts that, by 2020, 85% of all customer interactions will no longer be managed by humans.
  • It is the right time for every company to think harder about employee satisfaction and do more about it with the proper technology;
  • Only 61% of worldwide workers said they feel engaged at their jobs. Time to improve the number;
  • Discuss current and future methods of increasing employees’ performance and retention rate;
  • Learn about the necessary steps in order to be able to measure AI’s success and effectiveness in the system; 
  • Make customer related data (Big Data) work in your favor by correctly connecting the AI points; To enable you to translate past customer interaction into valuable prediction patterns; 
  • Arm yourself with opportunities at hand: anticipation, augmentation and automation in the CCare processes; 
  • Decide on whether AI will play a leading or background role in the CCare industry.

Gold Partner

MediatelData

Strategic Partner

Oracle

Logistic Partner

Tester Group, CABY

media partners

Ziarul de Iasi, Jurnalul de afaceri, Telem, Moodmag