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Customer Care Conference & Expo

Customer Care Conference & Expo

description

During the past 16 years we have witnessed our community come together, from small clusters of 1st time projects and innovation techniques, to an a dynamic mature business community, sharing case studies and best practices, facing all future challenges together, with the same enthusiasm and sense of challenge.

  • We are now witnessing the rapid infiltration of AI within customer service, while trying to avoid a deadlock between learning and fast implementation under the pressure of competitive service
  • A growing importance of processing and centralizing big data, as an asset placing a strong foundation for better customer interaction and building internally smart procedures and capabilities 
    Juggling customer communication on ever evolving platforms: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in retention, engagement and acquisition
  • Juggling customer communication on ever evolving platforms: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in retention, engagement and acquisition
  • Last, but not least,  the crucial importance of HR, as people are still our centerpiece.

Our last year in shared breakthroughs? A VR training module for a fast response team in utilities. A software capable of recording your very own typing DNA. Omnichannel’s turn towards Organic Channels. Machine learning’s predictive patterns for customer behavior.   

Agenda

Coming soon

Event registration

Why to attend

Gartner predicts that, by 2020, 85% of all customer interactions will no longer be managed by humans.

Servion tops that: ‘AI will power 95% of customer interactions by 2025, leaving customers unable to 
  • Learn about the necessary steps in order to be able to measure AI’s success and effectiveness in the system; 
  • Make customer related data (Big Data) work in your favor by correctly connecting the dots: translate past customer interaction into valuable prediction patterns;
  • Personalization is the key! Turn Big Data into custom service;
  • Arm yourself with the opportunities at hand: anticipation, augmentation and automation in Customer Service;
  • Discuss current and future methods of increasing employees’ performance and retention rate;
  • Fast-forward into the future by breaking new market barriers with the help of scalability and AI;
  • Pair innovation with cost savings by getting the full-frame of new technologies’ implementation;
  • Chatbots and customer representatives can work faster together: choose the right mix by design.