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Customer Care Conference

Customer Care Conference

description

Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.

A decade ago the international customer care market demanded the reinvention of business perspectives, focusing more on soft skill development and customer experience. Throughout time, the global socio-economic turmoil lead to an increasing need for visionary partnerships and state-of-the-art KPIs. 
Nowadays, along with the constant evolution of competition intelligence tools, the business environment is searching for a strategic paradigm shift as a survival and development imperative. 2015 is a time for process reengineering & business transformation, a time for innovative change. 
Experience the future!
 

topics

  • Stop 1: Employee engagement for the benefit of customer care  
  • Stop 2: Maturity stages of contact centers 
  • Stop 3: Customer care within the customer journey 
  • Stop 4: Omni-channel Customer Service 
  • Stop 5: Customer experience -  deliver bespoke and unforgettable service

general business areas

  • telecommunications
  • customer care & call center management
  • computing and software
  • banking and financial services
  • insurance
  • consulting
  • manufacturing
  • retail
  • auto
  • pharmaceutics
  • airline companies
  • IT/IS Management & Support Staff 
  • Sales & Marketing Managers 
  • Public institutions

speakers

  • Andreas Fleschurz
  • Dan Mazilu
  • Viorel Panaite
  • Oana Radu
  • Michele Grassi
  • Karine Doret
  • Elena Gradinaru
  • David Hicks
  • Diego Mateos
  • Ela Banu
  • VIOREL STOIEAN
  • Alexandru Ursu
  Download Agenda  

Coming soon

Event registration

Why to attend

  • Access a wide range of top class case studies from innovative organizations;
  • Listen and implement the competitive advantages gained by successful organizations; 
  • Meet a multicultural lineup of experts ready to answer your  industry questions; 
  • Connect with a network business company offering a continuous improvement culture

Silver Partner

Mediatel Data

Supporting Partner

Wir Kunde

Logistic Partner

DHL

Airline Partner

Lufthansa

media partners

AdHugger, Marketing Portal, Manager.ro, Doing Business