Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
A decade ago the international customer care market demanded the reinvention of business perspectives, focusing more on soft skill development and customer experience. Throughout time, the global socio-economic turmoil lead to an increasing need for visionary partnerships and state-of-the-art KPIs. Nowadays, along with the constant evolution of competition intelligence tools, the business environment is searching for a strategic paradigm shift as a survival and development imperative. 2015 is a time for process reengineering & business transformation, a time for innovative change. Experience the future!
Turnover and employee performance management and solutions;
Gaining job satisfaction and motivation through effective feedback;
Smart employee engagement practices;
Effective tactics in business communication;
Implementing an Employee Training & Development Program;
New era business expansion Coaching & Training;
Training as a key employee retention tool;
The impact of Social Media on Recruitment Strategy and Process;
Innovative recruiting within a conservative corporate environment; methodology, technology, process;
HR Management in changing Customer Care market;
HR strategy and process: Customer centric approach