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Credit Risk & Debt Collection Forum

Credit Risk & Debt Collection Forum


Standard fee: 165 euro +VAT
Registration before 18th January/ Payment for group of 3 and more delegates: 135 euro + VAT

Get ready to gain access to credit and collection top knowledge for a competitive business strategy and for outstanding results! This forum will bring you the tools, the know-how and the connections to stay at the top of your game, with the help of leading market experts, crucial debates and practical presentations.


  • Collections as an integral part of the credit cycle 
  • The collection process 
  • Productivity of the collection area 
  • Best practices in collection 
  • Effective client segmentation 
  • Pro & Cons to outsource to collection agencies 
  • Staff profile and incentives 
  • Motivation – key to success for collection area 
  • Consumer protection and collections 
  • Outlines of Debt Collection in Europe 
  • Integration of Debt Collection operations in Customer Experience

general business areas

  • Debt Collection
  • Risk management
  • Operational Risk & Fraud Management
  • Accounts Receivable
  • Credit Risk
  • Customer Care
  • Customer Support
  • Recovery
  • Sales & Marketing
  • Acquisition
  • Account Management & Operations
  • IT
  • Legal


  • Nansi Lungu
  • Ana Sebov
  • Cristina Gheorghe-Coros
  • Miruna Paunescu
  • Emil Brezan
  • Cristina Oprisor
  • Youssef Hautier
  • Nusa Bulfinsky


  • 09:30

    Welcome Coffee and Networking  

  • 10:00

    Opening Speech

  • 10:15

    The Debt Collection Process: Steps for Debt Recovery

    Cristina Gheorghe-Coros - Senior Business Consultant, Customer Service School; Miruna Paunescu - Debt Collection Business, Customer Service School
  • 10:45

    The motivation mechanism of debt collector – key to success to collection area

    Nansi Lungu - Lector Univ. dr., Cognitive Sciences Department, Universitatea Titu Maiorescu and Behavior Analyst, Bitdefender
  • 11:30

    Debt Sale of Receivables – Standard & Framework Approach

    Emil Brezan - Head of Credit Support Function, Vice President, UniCredit Bank
  • 12:00

    Business Lunch and Networking

  • 13:00

    Customer experience in debt collection

    Cristina Oprisor - Head of Collection, Raiffeisen Bank
  • 13:30

    Effective client segmentation

    Ana Sebov - Senior Manager Forensic Services, PwC Romania
  • 14:00

    Coffee Break & Networking

  • 14:30

    PX - Reducing the Friction in the Payment Experience - The best way to avoid the debt collection

    Youssef Hautier - Co-founder & Managing Director, Sonic+Pay
  • 15:00

    Performance management tools and techniques for ensuring customer centricity in debt collection

    Nusa Bulfinsky - Team Leader Early Collection, ING Bank Romania;
  • 15:30

    The Pros & Cons of debt collections agencies

    Cristina Gheorghe- Coros - Senior Business Consultant, Customer Service School
Event registration

Why to attend

  • Interact with experts in the field, who will share their experience
  • Get in touch with new ways to make your marketing and branding smarter
  • Gain competitive Knowledge
  • Apply best practices to optimize your business
  • Be one step ahead of your competitors
  • Target the right customers for your business
  • Become more efficient and profitable
  • Find new ways to translate customer insights into profitable strategies

Strategic Partner

Competence Call Center

Scenting Partner


media partners

Romania libera,,, Banci si Bancomate, Jurnalul de Afaceri, Doing Business, Kompass, 9am, Urbo